What We Collect and Why
When you register, we collect your name, email address, phone number, and date of birth to verify your identity and keep your account secure. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet number to
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process your payment and resolve any disputes. We do not store your full mobile banking PIN or password — those stay between you and your wallet provider. We also collect device data such as your browser type, IP address, and session timestamps to detect unusual login
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activity and protect your account from unauthorised access. If you contact our support team, we keep a record of that conversation so we can follow up accurately. All data is processed for the purpose it was collected; we do not sell your personal information to third
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parties. Your data is retained for as long as your account is active and for the period required under applicable law in your eligible region. You may request a copy of your data or ask us to delete it by writing to our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.